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Access And SQL Server Custom Database Solutions
In the first week of using a new program users often call us for guidance. We can often walk them through the task in 5 minutes over the phone. As they get used to the new program, users usually master the application and discover new uses that we hadn't anticipated. Soon they become wizards and rarely call us for support. Thus far, we have never had to spend exorbitant amounts of time supporting an application. Consequently, we have never charged any client for support at anytime in the last 8 years.