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Access And SQL Server Custom Database Solutions |
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| How
We Work Initial Meeting Quote Delivery Training Support Genesis Guarantee |
How We Work Initial Meeting In the initial meeting (or teleconference) we will listen to your needs. A Genesis Systems Analyst will map out the functionality and features that you ask for. For larger or more technologically complex projects, a Genesis programmer may also attend. The purpose of the initial meeting is to fully understand your needs in all their detail. You will not be charged for this meeting. The Quote Genesis will provide you with a detailed quote. The quote will have a fixed price. It will include all the screens, features, functions and details of the project. Genesis spends a considerable amount of time and effort preparing quotes. We consider the quote the first blueprint for the project. You should examine the quoted specifications very carefully to ensure that they include all the functionality that you need. We will revise the quote, as many times as needed to ensure that you are satisfied. Delivery Genesis prides itself in delivering projects on (and often before) the promised delivery date. Our applications are rigorously tested and bug free. We guarantee that any bugs or errors will be fixed immediately. There are no unpleasant surprises. Since our quoted specifications are very detailed you'll know exactly what you're getting and what you're paying. Our applications are guaranteed to work to specifications forever. Training Genesis applications are intuitive and easy to use. They usually automate familiar tasks with which your staff is well acquainted. Most of the training involves familiarizing users with the automated features of the application. Our trainers walk your staff through a hands on tour of the program, showing them all the features that make their daily tasks simpler. Support In the first week of using a new program users often call us for guidance. We can often walk them through the task in 5 minutes over the phone. As they get used to the new program, users usually master the application and discover new uses that we hadn't anticipated. Soon they become wizards and rarely call us for support. Thus far, we have never had to spend exorbitant amounts of time supporting an application. Consequently, we have never charged any client for support at anytime in the last 8 years. Genesis Guarantee You will always receive a fixed quote prior to committing to any project. You will never be charged any extra money for the specified work. The application is guaranteed forever. Genesis will fix any bugs or errors in the program promptly and free of charge. Projects will be delivered on time. |